UA
Ulric A

1 reviews | Active since Mar 2011

21 May 2018, 18:07

Who wants to start a Class Action Lawsuit against Standard Bank for their "Intl. Trans Fee"?

Look out for Standard Bank's "| Intl. Trans Fee" on your statement. They will say this is a "transaction amount for any purchases and cash withdrawals done at merchants/stores/service providers located outside of South Africa"

How can they start a new fee, without letting client's know? How can they charge a fee, when the Merchant pays the currency conversion? How can they charge a fee, when the invoice is in Rands?

And why was I not notified?

According to my records, the "| Intl. Trans Fee" started being charged in Nov 2017. Prior to this, no fees.

My invoices from Google are in Rands, and for R5,000... ********** 3 -5,000 GOOGLE *ADWS ********** 440 ********** 4 -5,000 GOOGLE*ADWS ********** 440 ********** 4 -5,137.50 GOOGLE *ADWS ********** ********** 1227 -5,137.50 Google *Adws ********** 440 ********** 6 -5,137.50 Google *Adws ********** 440 ********** 6 -5,137.50 Google *Adws ********** 440 ********** 7 -5,000.00 Google *Adws ********** 440 ********** 7 -137.50 | Intl. Trans Fee

2. Google Invoices in Rands. So they receive Rands. Therefore there is no fee applicable to the consumer. Google (the Merchant) would pay a fee to convert to $ if the money was going into an offs**** account.

3. For some of the invoices with "International Transaction Fee" (like Apple Music) they invoice in Rands, even has SA VAT.

I presume there are thousands of people who are being charged the "Intl. Trans Fee" by Standard Bank. Standard Bank's argument does not make sense. Just because the company invoicing has a head office in a foreign country, doesn't mean that there is any "International Transaction Fee" to pay.

If these payments had been originated in a foreign currency, and converted to Rands, then I could understand. But they are not. These are payment in Rands, with no reference to a USD or GBP amount.

Here is the Apple iTunes example: Apple iTunes invoice me for R479.99 monthly for my Premium LinkedIn Subscription. The have invoiced in Rands. The have included VAT. They have included their SA VAT Reg number.

There is no way I should be paying for this currency conversion. 16 Apr 18 Itunes.com/bill 479.99 16 Apr 18 | Intl. Trans Fee 13.20 The currency conversion (if any takes place) is for the Merchant's account.

Smacks of a good money making racket to me. Let's get a group together and start a Class Action Lawsuit.

0
Replies (3)
Standard Bank
Standard Bank's reply22 May 2018, 02:15
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Standard Bank
Standard Bank's reply23 May 2018, 08:43
Official

Thank you for your posting.

Our sincere apologies for any frustration that you have experienced in this regard.

We have addressed this matter and responded via email.

Complaint Resolution Centre
***

***

UA
Ulric A's update16 Jun 2018, 22:26
Reviewer Update
Your arguement for not refunding this fee, I think is *******. There must be a part of the Consumer Protection Act that protects me... Your point... • This fee is also charged in line with the Cross-border transaction rules given by the Card Schemes (i.e. MasterCard and Visa), which doesn’t only apply for cases that involve currency conversion. The fee is also billed for cases where the merchant store or service provider resides in a country different to that of the cardholder’s bank • Therefore, the fee will be billed for online purchases if the merchant is located outside of SA, even if there is no currency conversion that takes place. It is applicable to both Credit and Cheque Card transactions. My Point... These merchants have offices in JHB, and South African VAT numbers. They are invoicing and billing me in Rands. Just because they are converting to a foreign currency, the consumer cannot be billed a fee. Your point... • MasterCard & Visa fully support this initiative. My Point... Then how come FNB & Capitec don't charge the fees? You've forced my hand. I'm going to have to resort to the legal route...