SR
SOS R

1 reviews | Active since Mar 2009

19 Aug 2022, 19:22

Who still goes to the branch

So why have call centre for Prestige and even banker if we still need to go to the branch? Now I have access bond facility but I cant activate the access/ transfer funds in the access facility.

0
Replies (5)
Standard Bank
Standard Bank's reply20 Aug 2022, 07:32
Official
Hi Sos Ratsela

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team *** 
SR
SOS R's update23 Aug 2022, 11:21
Reviewer Update
Sad to see such a big organisation not able to assist. Not sure you understand the word speedy
Standard Bank
Standard Bank's reply23 Aug 2022, 11:58
Official
Hello Sos

We received confirmation from one of our bankers that they have made contact. We truly apologize should that not be the case. 

We will be looking into this matter and provide feedback shortly 
 Kindest regards, Standard Bank Hello Peter Team *** 

SR
SOS R's update23 Aug 2022, 12:13
Reviewer Update
Made contact and helped with what if I didn't get any call and still not able to access the said funds?
Standard Bank
Standard Bank's reply23 Aug 2022, 12:32
Official
Hello Sos,

We will be providing feedback shortly. We apologize for the delay. 

Kindest regards, Standard Bank Hello Peter Team ***