Who manages this bank? or is it a do what you want we'll just pass the bucket when clients phone kind of organization

So after my last entry I eventually received my vehicle settlement letter, Made a payment for the full amount and my monthly installment, (This was Monday) R80,000.00 with ref *** and R1681.00 with ref *** RUDOLPH Proof of payment was sent to every single email address I have of Standard bank, On Tuesday, they decided to deduct 2 Month's installment from my account VIA debit order, I contacted them and they simply told me that I have to wait 5 days.... So my account is currently paid in full and in a credit with 3 month's.... I want my money back NOT within 5 DAYS, Immediately. I also want my car's papers !!!! I have never, in my entire life experience such non existent service from ANYONE