LO
Linda O
1 reviews | Active since Aug 2009
24 Feb 2024, 07:45
Who authorised monthly Primary SMS Fee MyUpdates Subscription - NOT ME
Standard Bank have never been able to provide any proof or evidence that my bank account, money is theirs and they are entitled to access my account without my permission and implemented an unauthorised monthly subscription. It's not the first time they've done this kind of thing and I refuse to download their app as well.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
24 Feb 2024, 08:14Dear Linda,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Feb 2024, 08:14
Official
Dear Linda,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Feb 2024, 13:10Dear Linda,
We would like to thank you for giving us the opportunity to look into your matter.
We understand your dissatisfaction regarding this matter and we have shared the complaint with our pricing team.
If you need any further assistance, please don’t hesitate to reach out to us.
.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into your matter.
We understand your dissatisfaction regarding this matter and we have shared the complaint with our pricing team.
If you need any further assistance, please don’t hesitate to reach out to us.
.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply26 Feb 2024, 13:10
Official
Dear Linda,
We would like to thank you for giving us the opportunity to look into your matter.
We understand your dissatisfaction regarding this matter and we have shared the complaint with our pricing team.
If you need any further assistance, please don’t hesitate to reach out to us.
.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to look into your matter.
We understand your dissatisfaction regarding this matter and we have shared the complaint with our pricing team.
If you need any further assistance, please don’t hesitate to reach out to us.
.
Kindest regards,
Standard Bank Hello Peter Team
***
LO
Linda O's updateReviewer Update
28 Feb 2024, 17:17Got a call yesterday and the R's were reversed & confirmation that the MyUpdates was cancelled & wouldnt be getting sms etc regarding movement on my account. Great & all sorted.
Just got a mail from Visharad Bundhoo, Banker, ZA Digital Helpdesk IB Support informing me that the MyUpdates is the banks innovative messaging service that sends sms/email notifications of transactions on my account and in short said if I don't approve I can go to my nearest branch. Would suggest that this person goes on some course or spend some time with the people who contacted me and sorted the issue and actually made an effort.
Just got a mail from Visharad Bundhoo, Banker, ZA Digital Helpdesk IB Support informing me that the MyUpdates is the banks innovative messaging service that sends sms/email notifications of transactions on my account and in short said if I don't approve I can go to my nearest branch. Would suggest that this person goes on some course or spend some time with the people who contacted me and sorted the issue and actually made an effort.
LO
Linda O's update28 Feb 2024, 17:17
Reviewer Update
Got a call yesterday and the R's were reversed & confirmation that the MyUpdates was cancelled & wouldnt be getting sms etc regarding movement on my account. Great & all sorted.
Just got a mail from Visharad Bundhoo, Banker, ZA Digital Helpdesk IB Support informing me that the MyUpdates is the banks innovative messaging service that sends sms/email notifications of transactions on my account and in short said if I don't approve I can go to my nearest branch. Would suggest that this person goes on some course or spend some time with the people who contacted me and sorted the issue and actually made an effort.
Just got a mail from Visharad Bundhoo, Banker, ZA Digital Helpdesk IB Support informing me that the MyUpdates is the banks innovative messaging service that sends sms/email notifications of transactions on my account and in short said if I don't approve I can go to my nearest branch. Would suggest that this person goes on some course or spend some time with the people who contacted me and sorted the issue and actually made an effort.
Standard Bank's replyOfficial
28 Feb 2024, 17:27Good day Linda
Thank you for the update.
We will ensure we improve and coaching is done.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will ensure we improve and coaching is done.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply28 Feb 2024, 17:27
Official
Good day Linda
Thank you for the update.
We will ensure we improve and coaching is done.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the update.
We will ensure we improve and coaching is done.
Kind regards
Standard Bank Hello Peter Team
***