JM
Janine M
1 reviews | Active since Mar 2009
08 Sept 2021, 09:20
Where's my refund!?
I was no longer able to use my standard bank account and changed banks. Funds were sent to my standard bank account on 01st July 2021, in error.
I was unable to access the account and requested it to be reversed/refunded. Finally get in contact with Lebogang, who said they have a backlog. On the 20th July, after following up, Lebogang said that they will advise as soon as the refund was done.
I followed up again... Yesterday, 07th September, Lebogang requests documentation. I have emailed everything.
The service has been shocking! It's been over 2 months for this to be done in such a staggered manner. The lack of communication is frustrating!!!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
09 Sept 2021, 04:35Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply09 Sept 2021, 04:35
Official
Hello
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
JM
Janine M's updateReviewer Update
10 Sept 2021, 10:41There's a huge problem if you regard this as being the best service.
You post this standard message claiming that your company has certain values, yet look at your ratings on here.
You cannot boast about being the best or even efficient, when it takes you guys over 2 months to do a refund... I imagine this to be dragged out.
You post this standard message claiming that your company has certain values, yet look at your ratings on here.
You cannot boast about being the best or even efficient, when it takes you guys over 2 months to do a refund... I imagine this to be dragged out.
JM
Janine M's update10 Sept 2021, 10:41
Reviewer Update
There's a huge problem if you regard this as being the best service.
You post this standard message claiming that your company has certain values, yet look at your ratings on here.
You cannot boast about being the best or even efficient, when it takes you guys over 2 months to do a refund... I imagine this to be dragged out.
You post this standard message claiming that your company has certain values, yet look at your ratings on here.
You cannot boast about being the best or even efficient, when it takes you guys over 2 months to do a refund... I imagine this to be dragged out.