WHERE'S MY MONEY!!

On 5/6/15 I went to the Clearwater Branch to close my garage card & have the credit balance transferred to my home loan acc. (I went to the branch as instructed by Card Division phone customer services, as they said that they're not able to transfer into my home loan acc, only into a transactional acc, i.e. a Std Bank Current/Savings acc)<br> The In-Branch Inquiries Assistant, told me that only Card Division can process my request!! She called Card Division & asked EXACTLY what they told me they could NOT do!! Not her fault.<br> After an hour of phone calls & frustration, Card Division said that they would transfer the cash into my Nedbank Savings acc. but that it would take 3-4 working days to process & would be completed by the 15th. (I also got an SMS confirming this)<br> They only STARTED actioning this on the 15th, as per the 2nd SMS received on the15th. On further enquiry on the 18th, I was told by 1 consultant that the acc was closed but the funds hadn't been transferred & by another \Specialist"that they had & would reflect in 3-4 working days.<br> I called again today & was again **** to by the consultants"