MG
Matthew G
1 reviews | Active since Aug 2017
12 Jul 2024, 17:57
Where is your communication, Standard Bank?
I am very disappointed by the lack of communication from Standard Bank. I have had issues making international payments this entire week. I've called at least twice, and been assured that there is a technical issue on my card, and it will be escalated and fixed. I have yet to hear from anyone, and yet to know if the issue has been resolved. Despite promises that it will be escalated. This is not the first time in the last week or so that something like this has happened. Fix your communication and tell me what's going on. I've been a client of yours for many, many years. I expect better than this.
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Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Jul 2024, 18:05Dear Matthew
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Jul 2024, 18:05
Official
Dear Matthew
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
MG
Matthew G's updateReviewer Update
15 Jul 2024, 15:54I still have not received any communication?? I need to make urgent payments in the next few days. I would have expected at least a courtesy phone call today from someone on the team. I don't understand why this is taking so long?
MG
Matthew G's update15 Jul 2024, 15:54
Reviewer Update
I still have not received any communication?? I need to make urgent payments in the next few days. I would have expected at least a courtesy phone call today from someone on the team. I don't understand why this is taking so long?
Standard Bank's replyOfficial
17 Jul 2024, 07:06Hi Matthew
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Jul 2024, 07:06
Official
Hi Matthew
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***