Where is TCS

Good day I was called by Nkululeko sithole saying my account has been sorted. Only to be humiliated once again Friday when I got to the bank. First of all the consultant that worked on my profile first agreed to see me there after said she is dine working. I asked for the branch manager who spoke to her then she saw me. The application had to be done again which obviously affected my credit score again. It was declined again due to the same reason within std bank, which I had to submit credit reports already. Only to be told by by one of Lorna's colleagues that there is a block on my account which that was the reason all the time. I would like to know where standard bank train their staff and where is TCF. This issue has been going on for months now. To top it off Lorna from the promenade branch once again promised to email or call me. Same disappointment as always as she clearly don't value her word nor stick to TCF not to speak about std banks values. I'm honestly fed-up and disgusted with Standard banks service. A query that's been going on for 5 months and still not resolves