Where is STD BANKS Customer First Initiative????

16th April I requested to change a debit order to the last day of every month and was assured that it would be changed for the following month, however this did not happen as it went off on the 20th May and there wasn't any fund in the account to honour the debit. I called Shakeer in VAF department(6 Simmons Str) on the 20th May who told me that the previous agent logged my request incorrectly, I was very annoyed at this due to my Bank account having a RD debit order, I asked to speak to a manager and they where all away(Maybe you should pay more attention to training your staff up), so I settled for the next best thing a TeamLeader Petronella Mabusa, she then assured me that she will sort the unpaid fee and the R/D status on my bank account. I called Petronella the next day to find out why she hasn't called me and she said she has sent a MAIL off and she will call me back with feedback. I have since been trying to get a hold of anyone to help me including Petronella and from the 20th till today I have no call from anyone after me calling the call centre 4 times trying to find out what is going on with my Account. <br> 'MOVING FORWARD' I don't think so....