CL
Cronje L
1 reviews | Active since Feb 2018
30 Aug 2019, 12:32
Where is our money Standard Bank?
Broken again. Always at the end of month or on Fridays. Capitec sends sms's to let their customers know when there will be maintenance. That is the polite thing to do. This morning I was still doing my mother's banking for her. There was R268000 there and suddenly it was there no more. R0.00. Same in my account. R0.00. I called and of course call volumes were off the charts. When a human answered she told me that the system has crashed basically. So thanks for the HEADS up Standard Bank. Millions of people to be paid today and you mess up. Are you ever going to get anything right?
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Replies (2)Standard Bank's replyOfficial
30 Aug 2019, 12:50Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's reply30 Aug 2019, 12:50
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Standard Bank's replyOfficial
02 Sept 2019, 14:56Dear Cronje Langley
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply02 Sept 2019, 14:56
Official
Dear Cronje Langley
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
