1 reviews | Active since Oct 2011
Where is my STANLIB account?
I have a STANLIB portfolio linked to my Standard Bank profiles, both for Internet Banking and the Banking App.
STANLIB recently made some changes to its funds offerings and this resulted in changes to my portfolio. Specifically, two of my fund accounts were closed and removed from my portfolio, and the moneys from these transferred into a newly created account.
I can see all of my STANLIB accounts (there are four active ones) on the Banking App but not on the Internet Banking platform where I can only see three. The newly-created account ("STANLIB Equity Fund R") is not showing.
Note that my portfolio contains two separate "STANLIB Equity Fund R" accounts.
Please fix it ASAP so that I can see all of my STANLIB accounts on both the Banking App and the Internet Banking platform.
Thank you.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
When can we expect to see some concerted action that will yield tangible results? Or do I have to approach the Banking Ombud before Standard Bank will deign to do something productive about this issue?
When can we expect to see some concerted action that will yield tangible results? Or do I have to approach the Banking Ombud before Standard Bank will deign to do something productive about this issue?