Where is my R83 000?

I transferred R83 000 via the Balance Transfer option in my Standard Bank Cellphone Banking App into what I thought was my Nedbank account number, which I had later come to learn, is my Nedbank Profile number. This balance transfer was effected on 1 October 2021 and I received no notification from either Standard Bank or Nedbank regarding the receipt of these funds which led me to query the payment approximately one week later.

Since then, I have had to make numerous follow-ups with Standard Bank and Nedbank, both telephonically and in-branch and nobody has been able to confirm where these funds are. After about 4 weeks of investigation by Standard Bank, I was informed by them that the funds were transferred to a Nedbank suspense account on 20 October, which I needed to sort out at the closest Nedbank branch, which I did, still to no avail, as Nedbank requires the proof of payment/ payment reference number to further their investigations into where these funds are despite me sharing 'their' suspense account number received from Standard Bank with them on numerous occassions. Standard Bank now seems to again be 'investigating / tracing' these funds despite them previously quoting the suspense account which apparently was holding my money.

Why was this erroneous payment allowed to be processed to a non-bank account number in the first place? It should have either failed or been returned to my bank account? Today (12 November 2021) I am still no closer to receiving any confirmation from either Standard Bank or Nedbank that my funds are safe and is going to be returned to me. Just the standard 'it's been escalated'.

Khumo Medupe from Standard Bank (who has been assisting me throughout) has been amazing and her level of customer service provided has been way above standard (and I've had my fair share of substandard service from Standard Bank previously) and she is the only reason I had not escalated this matter previously despite my better judgement to do so as I require these funds to be returned to me sooner rather than later. I understand that the resources available to her are limited, which can account for the slow progress but this issue now requires the attention of senior persons at Standard Bank.

I need answers please...swiftly.

Thank you.