Where is my Powerball winnings

Item: Standard Bank
Rating: 1
Author: Simonne W

So I bought a Powerball plus ticket through the app and played two lines. The morning after the draw I received an sms saying that the winnings would be paid into my account. I went online to check the results and saw that I got 3 winning numbers plus the powerball correct for Powerball and 1 winning number plus the powerball for Powerball Plus.

Later that day, I received a payment of R7,50 which I assume is the winnings for Powerball Plus. Now I am wondering where my R548,80 worth of winnings for Powerball is?

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

06 Apr 2020, 10:34

Hello Simonne

Thank you posting your comments.

We looking into your matter and feedback will be as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply06 Apr 2020, 10:34

Official

Hello Simonne

Thank you posting your comments.

We looking into your matter and feedback will be as soon as possible.

Kind regards
Complaint Resolution Centre
***
*** (fax)
***

Simonne W's updateReviewer Update

13 Apr 2020, 11:09

I still haven't had anyone contact me with regards to this matter...?

Simonne W's update13 Apr 2020, 11:09

Reviewer Update

I still haven't had anyone contact me with regards to this matter...?

Standard Bank's replyOfficial

15 Apr 2020, 16:18

Dear Simonne

Please refer to feedback sent you on email.

This matter has been closed.

Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********

Standard Bank's reply15 Apr 2020, 16:18

Official

Dear Simonne

Please refer to feedback sent you on email.

This matter has been closed.

Kind regards
Complaint Resolution Centre
**********
********** (fax)
***********