WHERE IS MY PARCEL????

So Standard Bank has this wonderful \Ucount"Rewards program????? NOT!!! I ordered a parcel on 08/06/2015 and was told delivery/despatch according to the website would take 3 days.... GUESS WHAT!!!!??? 10 WORKING DAYS later NO PARCEL!!!!! I was then told 7-9 working days and TODAY on day 10 I called to enquire and was told parcel was delivered on 19/06/2015.... I would LOVE to know who it was delivered to!!!!! According to the call centre it was signed by a \""John\"" but we have 4 staff working here and there is NO John working here!!!!! I confirmed the delivery address and company details and the details supp**** is correct but NO parcel was received!!!!!<br> <br> When i threatened the operators to contact Head Office and hello peter all they did was said do it<br> <br> This is now the second time this has happened AGAIN!!!! For some reason I am not \""allowed\"" to know who the courier company is who does the delivery???? I have asked on every call i had to make to ucount to have them call me before delivery and guess what??? NO CALL TO CONFIRM!!!!!! I HAVE HAD IT WITH HIS BAD SERVICE AND CALL CENTRE STAFF WHO HAS ATTITUDE!!<br> <br> Is there ANYONE in the world that would be able to tell me where this parcel?"""