IM
Itumeleng M

1 reviews | Active since Jul 2013

07 Oct 2023, 08:25

Where is my money???

Last week Saturday I was sent 350 pounds, and I still haven’t received it to date. Something tells me my money has been ****** by the bank. It’s not the first time I’m sent pounds by the same person so this is fishy

0
Replies (9)
Standard Bank
Standard Bank's reply07 Oct 2023, 08:33
Official
Hi Itumeleng

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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IM
Itumeleng M's update07 Oct 2023, 08:40
Reviewer Update
I expect a phone call explaining this mess to me
Standard Bank
Standard Bank's reply07 Oct 2023, 08:48
Official
Hi Itumeleng

We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
 

IM
Itumeleng M's update07 Oct 2023, 11:05
Reviewer Update
When can I expect this call?????
Standard Bank
Standard Bank's reply07 Oct 2023, 11:16
Official
Hi Itumeleng

Please allow our team time and they will get back to you.

Kindest regards, 
Standard Bank Hello Peter Team
*** 
IM
Itumeleng M's update09 Oct 2023, 10:42
Reviewer Update
So I have received the email for me to accept the payment.

One question though, if I was sent 350 GBP, why am I only receiving R1566.15
Standard Bank
Standard Bank's reply09 Oct 2023, 10:56
Official
Good Day Itumeleng 

We will get our consultants to reach you as soon as possible.

Kind Regards
Standard Bank Hello Peter Team 
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IM
Itumeleng M's update11 Oct 2023, 08:06
Reviewer Update
Can somebody please call me back and give me an update about my money that Standard Bank is holding????
Standard Bank
Standard Bank's reply11 Oct 2023, 09:57
Official
Good Day Itumeleng 

Your matter is receiving our urgent attention. Please remain patient. 

One of our friendly bankers will reach out to you with feedback.

Warm Regards
Standard Bank Hello Peter Team
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