1 reviews | Active since Nov 2012
Where is my money?
On the 1st of February I transferred a sum of R5400 from my savings to my current account, the balance on the mobile app showed up as R0.00 directly after the transaction. The next morning the account was no longer on my internet or mobile banking. I went to Standardbank Irene Mall on Saturday the 2nd to inquire and was told the account was closed (without any warning or communication, If i knew that it was closed I would have never transferred money to it. ) The person at the bank told met i takes 2 -3 days to reverse the money back to my account.
On the 6th of February I went to the same branch as the money has not yet reversed. Again I was told it takes 3 working days, so Wednesday was the third working day and that the funds should reflect in my account overnight. This morning 7th of February the funds are still not back in my account.
Currently I am in a very inconvenienced situation as my car is running on fumes and there is accounts that needs to be paid.
Where is my money Standard Bank?
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***