Where is my Money!!??

I made a payment from my Capitec account to my standardbank credit card on 27/10/2015 and it did not come through to the credit card. I called the credit card customer care line on 11Nov 2015 and they aid they will investigate and get back to me within 48 hrs. I have still not received a response from them. I called again and they said they do not have nay feedback. i called again on the 26th of November and asked to speak to a senior personnel and I spoke to Thobile Mncube and send her the proof of payment again as I have send through to the previous call center agents and it is not 10 days later, and have not heard a word back from her or any other standard bank personnel. Should I not receive a resolution to my complaint in the next few days, I will escalate this matter to the onbudsman.