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Riana W

1 reviews | Active since Dec 2010

06 Oct 2017, 10:56

Where is my data

I purchased 1GB of data (Vodacom) on 05 October, deducted from my account but no data was loaded on my phone. Contacted Vodacom and they say it does not show at all on their side. So, where is my data ... or please pay back the moneeeeyyyy.

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Replies (3)
Standard Bank
Standard Bank's reply06 Oct 2017, 15:36
Official

Thank you for posting your comments.

The matter is receiving attention and we will be in contact with you shortly.

Regards

Complaint Resolution Centre

Tel: ***

Email: ***

Standard Bank
Standard Bank's reply09 Oct 2017, 10:04
Official

Dear Riana

Thank you once again for your posting.

I refer to my email correspondence and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

***

RW
Riana W's update09 Oct 2017, 12:19
Reviewer Update
Seems that I am now a ball between two rackets, neither one wanting to take responsibility. Vodacom says it is the bank's fault (explained that the bank is like a shop where I bought data, but Vodacom did not receive the money). The bank says it is Vodacom's fault (explaining that they paid Vodacom but Vodacom did not give me my data). Hmm, this is not acceptable.