CP
Christopher P
1 reviews | Active since Dec 2011
24 Apr 2019, 07:21
Where is my credit card? - Maybe FNB, ABSA or Investec might locate it for me.
My new standard bank credit card seems to be linked to my mobile app and has also been linked to my ITC record.
YET not one person from Standard Bank can tell me if the card has been delivered to the specified branch???
email after email, phone call after phone call, branch numbers that don't go through etc.
Standard bank is really going backwards.
Thank you Standard Bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
24 Apr 2019, 09:55 Hi Christopher
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
We do apologize for the inconvenience caused.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
We do apologize for the inconvenience caused.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's reply24 Apr 2019, 09:55
Official
Hi Christopher
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
We do apologize for the inconvenience caused.
Regards,
Complaint Resolution Centre
***
***
Thank you for posting a comment.
One of the consultants will be in contact with you as soon as possible.
We do apologize for the inconvenience caused.
Regards,
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
06 May 2019, 09:57Dear Christopher
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply06 May 2019, 09:57
Official
Dear Christopher
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
CP
Christopher P's updateReviewer Update
20 May 2019, 07:02Good day.
Yes I can confirm that the matter has been resolved.
But I can also confirm that I have 2 credit card listings on my credit report now, for the same credit card. Just a different account number, but one shows paid up.
Still it seems as if it was me who cancelled the account and replaced it again. Very clever "Standard" Bank, as if I asked for a different account and the card wasn't actually lost.
This whole issue would never have been resolved, had it not been for Mr Clint Peterson.
So all my thanks goes out to you Mr Peterson, thank you.
Yes I can confirm that the matter has been resolved.
But I can also confirm that I have 2 credit card listings on my credit report now, for the same credit card. Just a different account number, but one shows paid up.
Still it seems as if it was me who cancelled the account and replaced it again. Very clever "Standard" Bank, as if I asked for a different account and the card wasn't actually lost.
This whole issue would never have been resolved, had it not been for Mr Clint Peterson.
So all my thanks goes out to you Mr Peterson, thank you.
CP
Christopher P's update20 May 2019, 07:02
Reviewer Update
Good day.
Yes I can confirm that the matter has been resolved.
But I can also confirm that I have 2 credit card listings on my credit report now, for the same credit card. Just a different account number, but one shows paid up.
Still it seems as if it was me who cancelled the account and replaced it again. Very clever "Standard" Bank, as if I asked for a different account and the card wasn't actually lost.
This whole issue would never have been resolved, had it not been for Mr Clint Peterson.
So all my thanks goes out to you Mr Peterson, thank you.
Yes I can confirm that the matter has been resolved.
But I can also confirm that I have 2 credit card listings on my credit report now, for the same credit card. Just a different account number, but one shows paid up.
Still it seems as if it was me who cancelled the account and replaced it again. Very clever "Standard" Bank, as if I asked for a different account and the card wasn't actually lost.
This whole issue would never have been resolved, had it not been for Mr Clint Peterson.
So all my thanks goes out to you Mr Peterson, thank you.