MJ
Marcharl J
1 reviews | Active since Apr 2011
14 Apr 2022, 11:26
WHERE IS MY CREDIT CARD?!?!?!?!
I am absolutely LIVID! 1. My credit card expired in November 2021, but Standard Bank didn't notify me that a renewal credit card had been issued. 2. I called the call centre last week to arrange that a replacement card would be issued in my name, and that it would be sent to Nicolway branch for my collection within 5-7 working days. 3. Now, 7 days later I phone the call centre again to enquire as to the whereabouts of the replacement card, and now I have to go into a branch for my profile to be accessed? This is UNACCEPTABLE! WHERE IS MY CREDIT CARD?!?!?!?!?
Helpful (0)
Replies (1)0
Replies (1)
Standard Bank's replyOfficial
19 Apr 2022, 14:29Dear Marcharl
Thank you for taking my call earlier.
As per our conversation. Your card will be delivered to your Branch and you will get notification as soon as the card is ready for collection.
Kind Regards.
Standard Bank Help Centre:
***
Thank you for taking my call earlier.
As per our conversation. Your card will be delivered to your Branch and you will get notification as soon as the card is ready for collection.
Kind Regards.
Standard Bank Help Centre:
***
Standard Bank's reply19 Apr 2022, 14:29
Official
Dear Marcharl
Thank you for taking my call earlier.
As per our conversation. Your card will be delivered to your Branch and you will get notification as soon as the card is ready for collection.
Kind Regards.
Standard Bank Help Centre:
***
Thank you for taking my call earlier.
As per our conversation. Your card will be delivered to your Branch and you will get notification as soon as the card is ready for collection.
Kind Regards.
Standard Bank Help Centre:
***