WHERE DO I START?

I made the mistake of opening an account with Standard Bank over 10 years ago. Should I start with the fact that when I started working, no one bothered to tell me I had to change the type of account I had? Or that every year since I have not been contacted? Which means after all my transactions and effort over the last 10 years I have little to no credit score due to having the wrong type of account over the years??? Thanks Standard Bank. Skipping over all the other issues, let's stick with the most recent one and get to the point. I went into the Northmead Square branch to open a new savings account, in addition to the one I already had. Confusion confusion confusion. Long story short, they ended up closing my current savings account, not opening the new savings account, and leaving the stop order to the initial savings account set up (???). That last point, I didn't realize. Until now, when I check my history and see that since the savings account was closed, the stop order has been bouncing every month and charging me a late fee of R16.80, which seems little, but add's up. When I finally got through to the branch and asked for the manager, they informed me they don't have a manager at the moment. Please contact me. I want my money refunded and this issue, among others, resolved.