RO
Rensche O

1 reviews | Active since Mar 2015

09 Jun 2015, 08:38

Where did Standard Bank get my personal details??

I received a standard bank token via courier with ALL my personal details on it, but I am NOT a standard bank customer nor have I ever been. HOW IS THIS POSSIBLE??<br> <br> I contacted the call centre numerous times trying to get answers but no luck! Initially I spoke to a lady who at least tried to assist by phoning the courier company but unfortunately nothing came out of it and she advised that I go to a branch. So I went to the nicolway branch. There they also phoned the call centre and a lady named Nancy helped me. She said she'll get back to me but unfortunately our second conversation did not go well - she was rude and I did not appreciate her attitude! A few days later, waiting for a response, i phoned again and I spoke to a friendly gentleman (I can't remember his name) again no answers but at least no attitude. <br> <br> A couple of days after that I posted a complaint on their Facebook page but the only response I got was \Did you phone the call centre?"-Hello"

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Replies (1)
Standard Bank
Standard Bank's reply09 Jun 2015, 12:23
Official
Hello renscheolivier,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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