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David R

1 reviews | Active since May 2015

09 Dec 2021, 14:14

Where are the staff?

If there was a zero rating that’s what standard bank would get. I’ve been trying the whole to get through to the ***** dept but no one answers the phone. What is going? I have suspected *****, my account is probably compromised but that’s no concern to standard bank obviously. Disgusting. Where are the staff ? The managers ? Anyone? Is standard bank on auto pilot ?

0
Replies (3)
Standard Bank
Standard Bank's reply10 Dec 2021, 07:51
Official
Dear David R

Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
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DR
David R's update10 Dec 2021, 07:58
Reviewer Update
Wow! How cold and pathetic is that reply from the “resolution centre” has anything been resolved? No. Has any attempt been made to resolve this issue? No. Was any concern shown other than a “copy and paste” generic reply? No. It must be such hard work copying and pasting pathetic replies like this.

You won’t getting my continued support that’s for sure.
Standard Bank
Standard Bank's reply11 Dec 2021, 12:41
Official
Dear David R

Thank you for allowing us the opportunity to look into your matter. 
  
 An email has been sent to you today requesting further details.
  
 Thank you for being a loyal customer. 
   
 Kind regards
   
 Mbali Majozi
   
 Customer Resolution Centre
 Consumer & High Net Worth SA