CD
Cat D
1 reviews | Active since May 2010
05 Nov 2018, 10:09
Where are the SMSs for my debit orders?
This is the third time I am complaining about this matter.
I, once again, did not receive SMSs for all my debit orders going off my account on the 1st of the month. There were three debit orders for which I did not receive SMSs this time - this includes my home loan (which is a rather big amount).
Please rectify this!
If you need to contact me, please do so via email. I am unable to take phone calls during the day.
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Standard Bank's replyOfficial
05 Nov 2018, 13:40Dear Carin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Nov 2018, 13:40
Official
Dear Carin
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***