where are the advisers

I work offs**** and changed jobs.I did not have time to go to bank to change details and everything as i was back and forth getting my vaccinations and papers ready to leave the country.As my salary date changed there was no money for debit in December.I asked my wife to pay as soon as my salary was paid in which she tried to do but was told its not possible as she has no authority.I tried internet banking but cannot log into account,tried phoning from satellite phone i was told reception was bad and given an email adress.I have sent the email but am yet to get response from these people.All the while my arrears is mounting.The branch should've given her some options to pass along to me as i am on social media.