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jenna.vdb jenna.vdb

1 reviews | Active since Dec 2016

16 May 2017, 20:49

where are my sms notifications? Terrible service

<p>I am highly dissappointed with Standard bank. I have had ongoing issues in trying to get the bank to ensure that I receive my messages on my phone after each payment. This is for both my credit amd debit card . </p> <p>But alas I am still battling. It is also very dangerous that I am not receiving these messages - especially on my credit card , ill wake up one morning and all of a sudden the amount has dropped by over a R1000 rand - how does this happen? I am assuming it is because you have not sent me my messages for a few days and then all of a sudden you decide to send them through all at once . This is very dangerous when you consider ********** activity. If I an mot getting ny notifications as I should after each payment then the risk for ***** increases highly- as I wil have no way of knowing what is coming off my funds , especially when it is days later. This is unnaceptable . I would appreaciate if someone from standard bank can explain this mess to - at this point I want 2 month full statements on both my accounts up ad including the 19th of May - as who knows if there are any others you havent proceccessed that may all of a sudden come through. I am sure you can understand my frustration at this. quite frankly if this is not resolved I will gladly move over to FNB- who is the only bank who seems to know what they are doing . Please ensure someone take the time to contact me tomorrow to resolve this issue </p> <p> </p>

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Replies (1)
Standard Bank
Standard Bank's reply18 May 2017, 11:25
Official

Dear Jenna-leigh Van Der Burg

Thank you for your posting.

I refer to our telephonic conversation and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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