CE
Craig E
1 reviews | Active since Jun 2014
19 Oct 2023, 12:15
Where are my points STDB
You guys contacted my wife and myself to upgrade to a prestige account and I was advised by your agent in writing that we would each receive R3000 worth of points to upgrade. It's been 7 days? My account is upgraded and I even have my card delivered but no point. I mailed the agent which upgraded the account and she is not responding. Are you lying to customers? What would the banking Ombud say about this?
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Standard Bank's replyOfficial
19 Oct 2023, 12:26Dear Craig
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply19 Oct 2023, 12:26
Official
Dear Craig
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards, Standard Bank Hello Peter Team ***