BL
Bruno L
1 reviews | Active since Feb 2014
31 Oct 2022, 15:05
When your system is down, don't make your problems ours.
On the 13th October went to a caltex garage to fill up with petrol, the amount came to R1094.75. Tried 3 times to pay with my card and each time the receipt said " declined". Eventually my partner paid with her card and the transaction went through. A while later I received a message that I'd also been debited. I've spoken with the vendor and he showed me that he only received the payment from my partner, nothing from standard bank. I've been on at them since with no joy. Std bank please note that if it doesn't get resolved Pronto, you'll loose a 35 year customer.
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Replies (1)Standard Bank's replyOfficial
31 Oct 2022, 15:11Hi Bruno
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply31 Oct 2022, 15:11
Official
Hi Bruno
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
