1 reviews | Active since Dec 2019
WHEN WILL I GET MY MONEY??????
I went to do a recall for an authorized payment on the 24th of December. Fortunate at the Bryanston branch submitted the paperwork to H.O. According to form, it takes 3 to 7 business days to get your money back. On the 10th of Jan, I went back to the branch to query what is the hold up. I was told I can't be helped since Fortunate is gone to training. So Tiny Modise told me to send her an email and she will liaise with Fortunate and give me feedback the next day!! ALL I WANT IS MY R2K WAS TAKEN WITHOUT AUTHORISATION.. what must a person to get their money back.. I've even contemplating changing banks after being a loyal customer of standard bank. This is absolutely ridiculous that 10 business days later, no one can give me feedback.
Hello Matha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
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Hello Matha
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
********** ********** (fax)
***********