When the going gets tough...your case is handed over

<p>I app**** for a personal loan at Standard Bank. Knowing that I have an existing student loan, I realised the risk. Asked the consultant what I can do to help my case. She assisted me. I asked her if she thought there might be any problems, she said no everything should be fine. I send emails, waiting for a response, she replies that she will phone me. Never phones. I try to call, no answer from ***number. Send an email, just to be told she is too busy she handed my case over to someone else and not even letting me know the application was unsuccessful, after telling me there shouldn't be a problem. Who does that? I get a new banker from them, re-apply for the application, attempt at contacting the banker, again number worthless and still waiting for her to reply to my email. I just want to know what is going on, don't think it is too much to ask? </p>