When someone calls the ***** division it obviously is urgent.

Standard Bank when someone calls the ***** division it obviously is urgent. Having to wait for over 10 minutes for someone to answer the phone really is not acceptable. And using the covid excuse is way past it's sell by date.

Another point is the "questions" you are asked to identify yourself. Honestly, I do know whether I own a certain property, whether I have an account at such a shop,or where I live or ........... etc. However every 3rd or 4th time I phone in and are asked the same question and give similar answers I am told I did not pass the verification. Please stop this.