JF
Jane F
1 reviews | Active since Nov 2011
07 Mar 2024, 14:41
When security becomes counter-productive
I have just tried to login to my online banking. I enter login, password, one time pin and now the bank inexplicably want a card number and a pin as well. I then discover the card they're asking for is lost, so I report it lost. Now, in this wonderful modern day and age that Standard Bank has never heard of, I cannot login to my online banking any longer, because I've lost my autobank card , ***, really? Does make you think that at least if I'd kept it in my mattress I'd have the money I've earned right now. So many security hoops my bank is now protecting my money from ME!
Helpful (0)
Replies (11)0
Replies (11)JF
Jane F's updateReviewer Update
07 Mar 2024, 14:54So when I called to resolve this I jump through hoops to verify who I am and finally they agree I'm me and they block my lost card but now it's 3pm so I have no access to my cash until tomorrow after I've schlepped to a bank to stand in a queue and get a card, yay to modern technology!
JF
Jane F's update07 Mar 2024, 14:54
Reviewer Update
So when I called to resolve this I jump through hoops to verify who I am and finally they agree I'm me and they block my lost card but now it's 3pm so I have no access to my cash until tomorrow after I've schlepped to a bank to stand in a queue and get a card, yay to modern technology!
JF
Jane F's updateReviewer Update
07 Mar 2024, 14:58AND I pay extra every month to be a premium customer, purely because dealing with the bank was always such an effort. They give you other perks but the only reason I did it was to reduce the schlepp. Not in this case, or most others to be honest. Loyalty certainly doesn't matter so maybe I should be moving on.
JF
Jane F's update07 Mar 2024, 14:58
Reviewer Update
AND I pay extra every month to be a premium customer, purely because dealing with the bank was always such an effort. They give you other perks but the only reason I did it was to reduce the schlepp. Not in this case, or most others to be honest. Loyalty certainly doesn't matter so maybe I should be moving on.
Standard Bank's replyOfficial
07 Mar 2024, 15:06Dear Jane
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Mar 2024, 15:06
Official
Dear Jane
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 Mar 2024, 10:59Dear Jane
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2024, 10:59
Official
Dear Jane
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Our team tried calling you to no avail.
Please confirm a convenient time we may contact you.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
JF
Jane F's updateReviewer Update
08 Mar 2024, 11:58You can call me anytime from now
JF
Jane F's update08 Mar 2024, 11:58
Reviewer Update
You can call me anytime from now
Standard Bank's replyOfficial
08 Mar 2024, 12:04Dear Jane
Our team will contact you.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will contact you.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2024, 12:04
Official
Dear Jane
Our team will contact you.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Our team will contact you.
Please be on the look out for our call.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 Mar 2024, 12:59Dear Jane
Thank you for sharing your email address.
Would you like us to respond to you via email ?
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sharing your email address.
Would you like us to respond to you via email ?
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2024, 12:59
Official
Dear Jane
Thank you for sharing your email address.
Would you like us to respond to you via email ?
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for sharing your email address.
Would you like us to respond to you via email ?
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
08 Mar 2024, 13:50Thank you Jane. We will try calling again.
Standard Bank's reply08 Mar 2024, 13:50
Official
Thank you Jane. We will try calling again.
Standard Bank's replyOfficial
08 Mar 2024, 15:35Dear Jane
Thank you for taking our call.
This matter has been escalated to our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
This matter has been escalated to our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2024, 15:35
Official
Dear Jane
Thank you for taking our call.
This matter has been escalated to our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
This matter has been escalated to our team and we will be in touch with further feedback.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
JF
Jane F's updateReviewer Update
08 Mar 2024, 16:54Thanks for responding Standard Bank
JF
Jane F's update08 Mar 2024, 16:54
Reviewer Update
Thanks for responding Standard Bank
Standard Bank's replyOfficial
08 Mar 2024, 17:01Dear Jane
Your Banker has also confirmed that they have been in contact you and have assisted you accordingly.
Hope everything is in order now.
Enjoy your weekend :)
Kindest regards
Standard Bank Hello Peter Team
***
Your Banker has also confirmed that they have been in contact you and have assisted you accordingly.
Hope everything is in order now.
Enjoy your weekend :)
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2024, 17:01
Official
Dear Jane
Your Banker has also confirmed that they have been in contact you and have assisted you accordingly.
Hope everything is in order now.
Enjoy your weekend :)
Kindest regards
Standard Bank Hello Peter Team
***
Your Banker has also confirmed that they have been in contact you and have assisted you accordingly.
Hope everything is in order now.
Enjoy your weekend :)
Kindest regards
Standard Bank Hello Peter Team
***