when not even the complaints department works

Standard Bank financed a vehicle I purchased. The engine drum cracked while under warranty. Not my fault, as per Ford - \it happens". The drum was replaced but the vehicle needs a new engine number. Standard Bank holds the title deed and only they can apply for a new engine number. The engine drum was replaced in October 2014. I explained to Standard bank exhaustively in writing that I am driving an ******* vehicle and my insurance will most likely refuse any claim if I am in an accident. Regretfully"