When is an Access Bond NOT an Access Bond - ALWAYS

Dear Standard Bank. I am so sick and tired of writing complaints on Hello Peter that you have actually succeeded in pushing me to another BANK. At the beginning of this year we changed our bond (SECOND BOND) to an access bond. It was a pain in the neck but we spent hours at Northcliff Branch arranging it. Now, I need to draw from that and now some stupid woman is telling me I can't because it was STOPPED IN 2010! YOU ARE A BUNCH OF ****** *****S!!!! You are incapable of doing anything right! The 2010 was my FIRST BOND!!!! I WANT MY DAMN ACCESS BOND and for a Bank that is happy to advertise continuously how helpful you are.. Standard Bank Moving Forward - you keep pushing us backwards!!!! And on my account I have a payment I keep making for not using the facility - *** I had to slam the phone down because the damn woman is so stupid - she is looking at a screen and can't do anything about it, but does she try NO - its now up to the customer to sort this out. GREAT SERVICE NOT