When hard becomes more difficult

When you lose a loved one it is never easy as you are trying to work through your emotions. However, I am also trying to wind up my Late Husband’s estate this being the difficult part, because liaising with a Big Company such as Standard Bank you would think they have their act together and can assist during this time but that has not been the case! I have had such a BAD experience with the Standard Bank CreditLifeDDDR and the CreditLifeClaims.SBIB departments. We are still trying to get answers, this has been ongoing for 8 months now. I have called, emailed… but still nothing! The standard response is … I quote: “We acknowledge receipt of your mail and apologies for the delay as well as the inconvenience.” Another excuse is “due to COVID we are working offsite there could be delays.” This is such a lame excuse, whether you work offsite or in the office your hours are the same the job must get done. Things are basically back to normal.

I first dealt with Lucia Mkhize; weeks would go by with no response to emails. Its only when I send a follow up mail then I would get some form of response, I had given Lucia a list of queries, some were rep**** to eventually, others I am still waiting. It is only when I put pressure and asked for her managers contact no., then I would get a reply but no info. She directed my mail to a “senior” to assist. I then emailed Sharon Motlhabane with the queries, her response was that she would get back to me the next day… which did not happen it took a week, then I sent a follow up mail. It took a month for Sharon to inform me that the claim was declined… she had also copied Luichelle Naidoo in on the mail. No one gets back to you. I then emailed Romano Marimuthu on 15th April 2021 explaining my situation and that the queries I sent I have not received any feedback, it is almost 2 weeks again and NO response, the only email you ever receive from Standard bank staff is we have referred the matter and will get back to you. This is not good enough. The Executor of the Estate has also emailed Standard bank numerous times and has had little response. The service from Standard bank is shocking!!! I want the matter to be resolved.