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MM
Mirriam M

1 reviews | Active since Jun 2017

09 Jan 2025, 23:12

When am I getting my refund standard bank?

Attorneys provided my correct banking details and standard bank is playing delaying tactics to process refund due to me!

0
Replies (11)
Standard Bank
Standard Bank's reply10 Jan 2025, 07:04
Official
Hi Mirriam

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team*** 
MM
Mirriam M's update10 Jan 2025, 08:46
Reviewer Update
PLEASE NOTE FAILURE TO TREAT MY MATTER WITH UTMOST URGENT AND NOT RECEIVE FEEDBACK BY TODAY I AM GOING TO ESCALATE THE MATTER TO OMBUDSMAN AND CLOSE BOTH MY ACCOUNTS THAT I HAVE WITH YOU!!, I FAIL TO COMPREHEND WHY YOU TAKE THIS PLEASURE TO FRUSTRATE ME UNNECESSARILY LIKE THIS, 8 DAYS LAPSE WITHOUT RECEIVING MY MONEY!!!
MM
Mirriam M's update10 Jan 2025, 09:11
Reviewer Update
up to 8 days!, you are only reviewing now?. The alternative banking details were provided to you on the 02/01/25 and you are advising me about reviewing my matter, I am going to escalate to Ombuds with proof that correct details were confirmed and provided to YOU!, I have proof from Adams and Adams Attorneys, I want that feedback TODAY!
MM
Mirriam M's update10 Jan 2025, 09:54
Reviewer Update
I will give you till today to sort this issue out. NOT another more week!
i will expect the same efficiency you expected from me when you were debiting your bond loan from my salary without any defaulting, so like wise apply and exercise just that!. Please commit to resolving this issue by end of business day.
Standard Bank
Standard Bank's reply10 Jan 2025, 10:13
Official
Hi Mirriam

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
MM
Mirriam M's update10 Jan 2025, 11:28
Reviewer Update
Dear Standard Bank.

After I called in this morning and spoke to Phumlani at 08:13, he advised that he will provide feedback. He just called few minutes ago to confirm that they were delays from your end, however payment is assured to be processed today. I shall hope you will honor your commitment for me to receive notification by tomorrow.
Phumlani is a star and an ASSET to Standard Bank, such efficiency is what is needed by us customers.

Regards
Customer
Standard Bank
Standard Bank's reply10 Jan 2025, 12:14
Official
Hi Mirriam

Thank you for letting us know. In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance.  Kindest regards, Standard Bank Social Media Team*** 


MM
Mirriam M's update11 Jan 2025, 01:58
Reviewer Update
The only time I'll contact you is when I haven't received the funds by tomorrow. I'll not even call I'll just escalate to OMBUDS then close my accounts
That's it.
Standard Bank
Standard Bank's reply11 Jan 2025, 08:17
Official
Dear  Mirriam

Thank you for writing back to us.

We sincerely apologize for the inconvenience.

Please let us know if all is in order now.

Kindest regards, Standard Bank Social Media Team*** 


MM
Mirriam M's update11 Jan 2025, 11:02
Reviewer Update
Dear Standard Bank.
I wish to advise that I have just checked and funds have been processed. Thank you for your consideration in attending to all my responses and to your remarkable PHUMLANI who was incredibly swift in resolving my complaint.
KEEP UP THE GOOD WORK

Kind Regards
Mirriam
Standard Bank
Standard Bank's reply12 Jan 2025, 08:57
Official
Good day Mirriam, 

Our team would like to thank you for your patience while we resolved your matter. 

We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. 

Please don’t hesitate to reach out to us should you need any further assistance. 

Kindest regards, 
Standard Bank Social Media Team 
***