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nico V

1 reviews | Active since Jun 2015

10 May 2018, 15:45

WHATS your NEXT - NEVER EVER to DEAL WITH STANDARD BANK AGAIN

Final payment for settlement of my account was done thru Mac******t attorneys. I raised a request (first request) and loaded with a reference number on 05 April 2018 for the account to be closed. One month later the account is still not closed and my second request. The fees are escalating on the account. I did my part of the agreement by settling the account as per agreement. What is the reason for not adhering to my request. This surely is a form of recovering discounted amount for settling account. I also closed my other accounts with Standard Bank and paid them in full. Also no response to closing of account. Like your logo says - WHATS your NEXT (MOVE) - Surely never ever in my live Standard Bank or REFER STANDARD BANK as you are not moving forward. I will convert your slogan to a more appropriate wording as to what you promote are not what is been done. Standard Bank are filled with *********** band wagon riding personnel. Please proof me wrong

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Replies (4)
Standard Bank
Standard Bank's reply11 May 2018, 08:43
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards


Complaint Resolution Centre
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*** (fax)
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nico V's update16 May 2018, 14:05
Reviewer Update
I did receive a reply to sent thru and documents as requested from Samantha Rosenberg of Complaints Resolution Centre on Friday afternoon. Up to now no response or back feed. I really don't believe Standard Bank any more. This is not addressed as a matter of urgency as noted by Standard Bank. I will take this further if not resolved and sorted out in due time.
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nico V's update21 May 2018, 14:24
Reviewer Update
STANDARD BANK YOU REALY are not MOVING FORWARD. You Standard Bank did get Macrobert to collect the debt I owed you. I produced a paid up letter and now I must Macrobert to give you a letter. You know what you can go do with your self. Pathetic service
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nico V's update28 May 2018, 12:24
Reviewer Update
Case was resolved after two months, 100 of emails was sent