KR
Kieron R

1 reviews | Active since Nov 2013

26 May 2019, 17:25

WHATS YOUR NEXT... MOVING TO FNB

Could this be the most USELESS BANK EVER IMAGINED? On a ZERO SERVICE LEVEL-BELOW ZERO LEVEL-Yes it is. Words like pathetic, useless, ***********, zero educated and all round a failure to their brand, stands out strong at this point. You are encouraged to use their walk in teller machines to not only save money but to help you get your transactions at a discounted rate. This I must let you know is not the fact. For the last four and a half weeks I have been trying to deposit money into their ATM Machines at the K90, Standard Bank Branch. I have been unemployed for the last 16 months and any monies I get through odd work I try to deposit into my account. At the K90 Branch in Boksburg, this is not possible. Machines that are advertised to take your cash however, they continually return your cash and require you to try re-deposit. This OBVIOUSLY AT A COST TO YOU. One machine used to work but unfortunately, this is now not the fact. They continue to phone me to have monies deposited but do not offer you the opportunity to follow through on your word to do so. They close a perfectly working branch in the East Rand Mall and shove it into one branch and expect it to work.... Pathetic is a complete understatement. Hopefully a new position comes open for me in the next few days and if it does, my accounts are moving to FNB or NEDBANK.

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Replies (1)
Standard Bank
Standard Bank's reply27 May 2019, 05:45
Official
 
Hello  Kieron 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support  
 
Kind regards 
 
Sheriline Martin 
Complaint Resolution Centre
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*** (fax)
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