TM
Thandiwe M
1 reviews | Active since Jan 2016
30 Jan 2023, 13:15
What's new? Same old...
It would be great to write a stellar review on your guys for once but time and time again, your customer service is always found lacking:
1. If its not your rude staff at Soshanguve Crossing Mall, 2. Your private bankers who never respond to their clients, and 3. Now I have to resort to this platform simply because a card I ordered in 2022, which is supposed to take 5 - 7 working days, I still dont have. No sms, no communication whatsoever. I have to call myself each time to follow up?
If its not in your long-term strategy to focus on personal banking kindly inform us so we can make the necessary changes. Aowa this is getting a bit much now...
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Replies (3)
Standard Bank's replyOfficial
30 Jan 2023, 13:18Dear Thandiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply30 Jan 2023, 13:18
Official
Dear Thandiwe
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team ***
TM
Thandiwe M's updateReviewer Update
04 Feb 2023, 12:59I’m still waiting for your team to be in touch. After calling the customer service myself, I was promised that the card will be there after 2 business days, that was in the 30th of Jan, I was at the branch today and the card is still not there.
TM
Thandiwe M's update04 Feb 2023, 12:59
Reviewer Update
I’m still waiting for your team to be in touch. After calling the customer service myself, I was promised that the card will be there after 2 business days, that was in the 30th of Jan, I was at the branch today and the card is still not there.
Standard Bank's replyOfficial
04 Feb 2023, 13:17Dear Thandiwe
We truly apologize that our team has not resolved your issue. We will follow-up on the previous escalation to our card team
Regards, Standard Bank Hello Peter Team ***
We truly apologize that our team has not resolved your issue. We will follow-up on the previous escalation to our card team
Regards, Standard Bank Hello Peter Team ***
Standard Bank's reply04 Feb 2023, 13:17
Official
Dear Thandiwe
We truly apologize that our team has not resolved your issue. We will follow-up on the previous escalation to our card team
Regards, Standard Bank Hello Peter Team ***
We truly apologize that our team has not resolved your issue. We will follow-up on the previous escalation to our card team
Regards, Standard Bank Hello Peter Team ***