AR
Arie R
1 reviews | Active since Jan 2013
09 Sept 2022, 13:56
What year is this?
I tried to open an account with Standard bank, but I can't submit my FICA documents online. They told me to go to a branch to submit my documents, but their branches are only open during the office hours when I am also supposed to be at work. So I went to a branch during, reported to the front desk, but after 30 minutes of waiting, they still didn't help me. I had to get back to the office, so I still haven't opened an account.
To think, if I could submit my documents online, this would've taken less than 10 minutes. No wonder the more modern banks are out-competing Standard Bank on retail accounts.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
09 Sept 2022, 14:04Good Day Arie
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply09 Sept 2022, 14:04
Official
Good Day Arie
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers in order for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
09 Sept 2022, 14:27Hi Arie
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
Standard Bank's reply09 Sept 2022, 14:27
Official
Hi Arie
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
***
AR
Arie R's updateReviewer Update
09 Sept 2022, 16:05A support agent acalled me, and we cleared up a few issues, however I think they still need to modernise their processes so that it isn't necessary to go to a branch for simple things.
AR
Arie R's update09 Sept 2022, 16:05
Reviewer Update
A support agent acalled me, and we cleared up a few issues, however I think they still need to modernise their processes so that it isn't necessary to go to a branch for simple things.
Standard Bank's replyOfficial
09 Sept 2022, 16:30Hi Arie
Thank you for letting us know that our team contacted you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for letting us know that our team contacted you.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply09 Sept 2022, 16:30
Official
Hi Arie
Thank you for letting us know that our team contacted you.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for letting us know that our team contacted you.
Kindest regards, Standard Bank Hello Peter Team***