FV
Frances V

1 reviews | Active since Dec 2012

15 Jan 2016, 12:18

What used to be a great app is now terrible!

The Standard Bank app has been marvelous. No more frustrating internet logins. BUT since their app update at the beginning of November the app has stopped working. <br> <br> I can log in, but I can not do anymore than that. Either the app says it has encountered an error, please send a report [which I have done repeatedly] or it simply gives the message that after 5 minutes of inactivity you have been logged out - i have barely been on the app 1 minute!!<br> <br> I have complained on Google apps and emailed the account as requested in the reply to my complaint. They have not called me to sort the issue out. This is really disappointing.<br> <br> This used to be a really great app and after the last update, from the number of complaints on Google apps I gather there must be something funky with the app compatibility with a multitude of phones, as mine is only one complaint among many since November.

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Replies (1)
Standard Bank
Standard Bank's reply18 Jan 2016, 08:53
Official
Hello Frances_V,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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