RS
Ric S
1 reviews | Active since Aug 2016
11 Sept 2020, 18:23
What the hell is an honouring fee?
I just had my last R132,00 deducted from standard bank been back with standard bank for 6 months now and today the reason I left before was made clear. What is this hounering fee I was never informed about this not once I thought I'm signing up for a R5, 00 a month account which sounds good when they pitch it to you and I understand yes there are other transaction fees for swipes and withdrawing cash. But this is another way banks like standard rip you off the worst thing is I don't know how much I have lost already this is a horrible experience especially in the current situation we find ourselves in
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Replies (2)
Standard Bank's replyOfficial
12 Sept 2020, 03:37Hello Ric
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply12 Sept 2020, 03:37
Official
Hello Ric
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's replyOfficial
01 Oct 2020, 14:54Good day Ric,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Standard Bank's reply01 Oct 2020, 14:54
Official
Good day Ric,
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre
Please accept our sincere apologies for the breakdown in service experienced and for the delay in responding to you.
Kindly be advised that we will address your concerns around the service you received in your latest interaction with us.
We note that your request has been resolved.
It is not our intention to cause any undue frustration and inconvenience to our valued clients.
We appreciate your support and loyalty.
Kind regards Complaint Resolution Centre