What terrible service, and it just seems to be getting worse.

<p>What terrible service, and it just seems to be getting worse.</p> <p> </p> <p>I logged a complaint on Hellopeter on the 9th of June 2016 regarding a credit card query I raised previously via email (on the 2nd of June 2016), which has not been resolved. I immediately received feedback from Standardbank requesting me to provide additional supporting documentation, which I sent through on the 10th of June 2016. Subsequently I received a service request number ********** 329 to confirm my query has been logged. The last communication I received regarding the service request is on the 20th of June 2016.</p> <p> </p> <p>To make things worst, during the week I was again contacted to follow up why my credit card is unpaid, yet when I explained at lenght during my previous credit card query that I paid my account mannually. The gentleman again logged a service request ( ********** 580) on the 29th of June 2016 which is due on the 4th of July 2016. Instead of logging service request after service request, could you please finalise the one that was initially raised. I am also now unable to process a manual transfer to payment my monthly installment which is due on the 1st of July 2016 and the consultant indicated that he will disable this months debit order and refer it to the manger for follow up.</p> <p> </p> <p>It seems, the easier way to resolve this query is just to close my account.</p>