What "Standard", Standard Bank are you setting?

July 2023 the business banking was approached regarding a business account. Emails were sent and phone calls made, backwards and forwards with no definite action being taken. Eventually out of pure frustration Standard Bank Lifestyle was approached only to be told that the Personal Consultant (Rene Bezuidenhout) travels and meets with clients. A meeting took place with deadlines agreed upon, commitments made to follow up, this has not happened. After sending emails, making telephone calls and sending WA messages not even Mr Johnny Barnard, the responsible person responds. This whole matter is not even my responsibility, I am having to do the bank officials work... After repeated requests for help I have to resort to Hello Peter, sad that this route has to be followed...