What service from STD home loans???!!!

So here we are again with the really parhetic service from Standard bank and their home loans dept, I have been trying for more or less 3 weeks( it could be more) to just get feedback from them about the 0.50% that they are willing to drop the interest rate on my home loan, now I have asked a question so they can clarify what "a trassaction acount with Stabdard bank " means, no answer for this period mentioned above. Please Standard bank home loans what do I have to do to get a frikking answer from your agents, because to me it sounds like you want to force me to take my bank acounts away from the bank I am with now and open an account with you if I want the 0.50% decrease in the interest rate, that would really not be very ethical now would it, so please contact me so we can talk about this, my email is ***, but you should know that by now