CD
Cat D

1 reviews | Active since May 2010

18 Apr 2016, 11:54

What pathetic service.

At about 09:40 this morning, I went to Standard Bank in Brooklyn Mall because I wanted to see a consultant about one or two issues I had with my accounts.<br> <br> Firstly, when I arrived at the desk to list my name in order to see a consultant, there was nobody behind the desk.<br> <br> However, I was approached by a consultant and then led to his desk. His attitude was so unprofessional!<br> <br> He was not able to resolve or give me any information on my main query. He just said, \On MY side everything is fine with your card.\" But what bothered me more was that he was lying back in his chair as he tried to resolve my query and he was wiping his eyes (apparent \"tiredness\" all the time).<br> <br> When he started stretching in his chair, I just got up and left.<br> <br> Standard Bank really is that *PEEP* Bank in the FNB commercials."

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Replies (2)
Standard Bank
Standard Bank's reply18 Apr 2016, 14:53
Official
Hello CvonD,

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre
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CD
Cat D's update23 Apr 2016, 18:00
Reviewer Update
The issues I've had with my cheque card have been addressed now. Thank you very much to Teresa, Raeesa and Jan for their kindness and help.