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Nokukhanya N

1 reviews | Active since Dec 2013

03 Nov 2023, 13:19

WHAT IS A BANK FOR?

Disappointed with the bank, trying to get any sort of credit facility with you guys but you cannot assist... I am told of a BI score out of 5 *** please look into getting application approved as a standard customer, I feel you should have some level of trust in me.

0
Replies (12)
Standard Bank
Standard Bank's reply03 Nov 2023, 13:22
Official
Hi Nokukhanya

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch.

Kindest regards, Standard Bank Hello Peter Team*** 
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Nokukhanya N's update03 Nov 2023, 14:09
Reviewer Update
A credit score and a low BI is from a system that can be over ridden by any human being, I changed banks last year because I was told that standard is a trusted bank that can help boost my score and provide me with proper credit and of cos I have been working to fix that and 1 year later I stuck and no one has explained or assisted me in telling me that there is a BI or that If I try for credit or take out pay day loans it lowers my score...and how this works, now I am stuck needed urgent and trust from my bank and you cannot assist as a bank, please let me know if my business means nothing so I can take it else where. I cannot be let down by the very people I trust with my money monthly like this.... I feel like crying.

Standard Bank
Standard Bank's reply03 Nov 2023, 14:11
Official
Hi Nokukhanya

Our team will contact you.

Kindest regards, Standard Bank Hello Peter Team*** 
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Nokukhanya N's update03 Nov 2023, 14:13
Reviewer Update
PLEASE DO SOMETHING, I NEED TO BE TRUSTED BY OTHER COMPANIES BUT HOW CAN THEY TRUST ME WHEN MY OWN BANK CANNOT TRUST ME, I AM BEING LET DOWN AND I AM OFFERED A CONSOLATION LOAN WHEN I HAVE NO DEBT BY YOUR CONSULTANT WHICH WILL SET MY LIFE BACK 5 YEARS, MEANING I CANNOT BUY A CAR OR HOUSE FOR MY KIDS FOR THE NEXT 5 YEARS....

WHAT KIND OF PEOPLE WANT TO DO THAT TO THEIR OWN PEOPLE, ALL I NEED IS HELP SO MY THINGS CAN TAKE OFF BUT YOU WANT TO SET ME BACK!!!!! I AM NOT HAPPY AT ALL.

Standard Bank
Standard Bank's reply03 Nov 2023, 14:16
Official
Good Day Nokukhanya

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply03 Nov 2023, 14:16
Official
Hi Nokukhanya

Please allow our team to look into the matter and we will get back to you.

Kindest regards, Standard Bank Hello Peter Team*** 
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Nokukhanya N's update06 Nov 2023, 12:45
Reviewer Update
I am still waiting for a call from you guys
Standard Bank
Standard Bank's reply06 Nov 2023, 13:25
Official
Good Day Nokukhanya

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you.

Kindest regards 
Standard Bank Hello Peter Team 
***
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Nokukhanya N's update06 Nov 2023, 14:01
Reviewer Update
THANK YOU FOR NOTHING- PLEASE NOTE THAT I AM GOING TO OPEN A NEW ACCOUNT ELSEWHERE AND WILL BE MOVING MY BUSINESS .... TERRIBLE BANK IN DEED. PLEASE ADVISE THE MANAGER TO NOT CALL ME AGAIN IT'S OKAY, IT'S CLEAR THAT PEOPLE ARE JUST NUMBERS WITH YOU GUYS AND OUR RELATIONSHIPS MEAN NOTHING.

Standard Bank
Standard Bank's reply06 Nov 2023, 14:04
Official
Dear Nokukhanya

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.

 Thank you 

Kindest regards
Standard Bank Hello Peter Team 
***
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Nokukhanya N's update06 Nov 2023, 14:11
Reviewer Update
I HAVE BEEN CALLED AND THERE IS NO RESOLUTION, PLEASE DO NOT CONTACT ME AGAIN. THANK YOU
Standard Bank
Standard Bank's reply06 Nov 2023, 14:18
Official
Dear Nokukhanya

We sincerely apologize for the inconvenience caused.

Kindest regards
Standard Bank Hello Peter Team 
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