KM
Kaylie M
1 reviews | Active since Sept 2011
06 Dec 2021, 14:45
What has happened to your service?
It has been ten days. 6 calls. 2 hours on hold. 2 visits to the bank. A cancelation of my card and re application and still nothing is working. I have run out of airtime and can't purchase more as I can't get onto my account. My kids cards have just disappeared off my account as well. Currently on hold again for another 22 minutes now.... no one answering, no one cares. What has happened to your service?
Helpful (0)
Replies (4)0
Replies (4)KM
Kaylie M's updateReviewer Update
06 Dec 2021, 15:1955 minutes just to find out that my new card was not registered when I went in to the bank and collected my card and registered it.
KM
Kaylie M's update06 Dec 2021, 15:19
Reviewer Update
55 minutes just to find out that my new card was not registered when I went in to the bank and collected my card and registered it.
Standard Bank's replyOfficial
06 Dec 2021, 19:32Dear Kaylie M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Standard Bank's reply06 Dec 2021, 19:32
Official
Dear Kaylie M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
KM
Kaylie M's updateReviewer Update
14 Dec 2021, 22:48And this response helped me how?
KM
Kaylie M's update14 Dec 2021, 22:48
Reviewer Update
And this response helped me how?
KM
Kaylie M's updateReviewer Update
15 Dec 2021, 11:15And I see that the app is not working AGAIN
KM
Kaylie M's update15 Dec 2021, 11:15
Reviewer Update
And I see that the app is not working AGAIN