WHAT HAPPENED TO SERVICE EXCELLENCE AT STANDARD BANK?

After 3 days trying to stop a debit order and open a money market account, I can only say that I came into contact with mostly totally inefficient employees of Standard Bank. Day 1: After I sent an email with the relevant documentation to stop a debit order, I was contacted by SBIB Standard Bank who informed me they could not get hold of me, after trying to phone me 3 times. The number they phoned was not the contact number I provided to them, so they phoned the wrong number. I then tried to phone them on the number provided to me by a consultant, but after holding on for 15 minutes without any response, I put the phone down. Since then I have not heard from them and have not had any confirmation via email. Then 2 days later, I tried contact Standard bank to enquire about opening a moneymarket account for a Trust via a totally inefficient call centre. The receptionist did not know Paarl or how to spell PAARL, even after I repeated the spelling 3 times. She then me put through to Standard Bank's East London branch and after 20 mins listening to stupid music and being put through to 5 different persons, I still could not manage to speak to the relevant person in the PAARL branch. I then drove 20 km to Standard Bank Main Branch in Paarl to the relevant person to open a Money Market account. This was promptly opened by the relevant Business Banker, but an hour later (after business hours), I was notified that another account needed to be opened the next day as the one just opened was faulty. The following day, I tried to follow up with the business banker who opened the account the previous day on his direct line, but again after 20 minutes via the call centre, no one responded. I then proceeded by sending an urgent email to the business banker, to which an outomated response notified me that he is out of the office for 2 days. After another 15 mins on the phone, I reached the branch manager who informed me that they are aware of my situation and that someone will contact me in due course.

What happened to the days when the bank could actually excecute the service for which they charge such high banking fees efficiently and on the same day? I have been a client of this bank for over 45 years, but am desperately looking for a new bank with people who can actually provide a professional service to their clients which they charge such high banking fees. I am seriously dissappointed in Standard Bank.