What happened to Private Banking?

What's happened to the Standard Private Banking facility?

I am a long term client and always enjoyed exceptional service from a dedicated private banker. Since Standard shut down several of its banks last year there is no personal touch. I can't phone my private banker anymore. Emailed instructions/queries get routed to a central facility where these are delegated to a different person each time. The response time is pathetic. The Standard bank app / online facility cannot even provide tax certificates.

This is really not worth the R427 per month fee that i am being charged. Capitec offers a banking facility for R5.50 per month with better service.

Sorry guys - I'm outa here! Wake up - your competitors are streets ahead of you.